Reference

Terms That Govern Your top20 Account

These terms set out what you agree to when you open and use a top20 account. Access and eligibility depend on your local law and the regions where top20 operates — read through before you get started.

Account eligibilityWallet & payment rulesbKash, Nagad, RocketYour rights & responsibilities

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HOW WE OPERATE

How top20 Handles Your Account

We keep your account data and wallet details secure using encrypted connections across every session, whether you access top20 from a mobile browser or a saved shortcut on your home screen. Here is how we approach the areas that matter most under these terms.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. We never store your bKash, Nagad, or Rocket PIN — only the wallet number you link to your profile.

Data Retention

We retain account and transaction records for as long as your account is active and for the period required under applicable law. You can request a summary of your data through the Help Centre.

Cookies & Session Data

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear these at any time through your browser settings without losing your account.

Requesting Changes

To update your registered mobile number or linked wallet, contact support via live chat with your current number and a valid ID. Changes take effect after verification, usually within one business day.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Open the chat widget from your account dashboard to raise a terms or account query directly with our support team during operating hours.

Email Support Send detailed terms or account questions to our support address. Include your registered mobile number so we can locate your account quickly.

Account Help Centre The Help Centre inside your account covers common terms questions — wallet linking, account verification steps, and what happens when a transaction is disputed.

What These Terms Cover

top20 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on top20, you confirm that you have read and accepted these terms in full. They apply to every part of your account — how you deposit via bKash, Nagad, or Rocket, how withdrawals are processed back to your mobile wallet, how your

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account credentials are managed, and how disputes are handled. We may update these terms when our services change; we will notify you through your registered account before any material change takes effect. Continued use of your account after that notice means you accept the updated terms.
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These terms do not override any applicable law in Bangladesh or the eligible regions where top20 is available. If any clause conflicts with local law, that clause is read down to the minimum extent necessary. Your account is personal and non-transferable — sharing login credentials or
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wallet access with another person is a breach of these terms and may result in account suspension. For wallet-linked transactions, the mobile number registered to your bKash, Nagad, or Rocket account must match the number on your top20 profile.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account terms, wallet rules, and your rights on top20.

Account eligibility depends on your local law and the regions where top20 is available. You must meet the age requirement set by applicable law in your region before opening an account.

No. The mobile wallet you use for deposits and withdrawals must be registered in your own name and match the mobile number on your top20 profile. Third-party wallet use is a breach of these terms.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the revised terms.

Send a data request through the Help Centre inside your account or via email support. Include your registered mobile number so we can locate your records and respond within the required period.

Sharing login credentials, linking a wallet registered to another person, or attempting to circumvent account verification are all breaches that may lead to suspension pending review.

Yes. Where any clause in these terms conflicts with applicable law in Bangladesh or your eligible region, that clause is read down to comply with local law. These terms do not override your legal rights.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ Mobile Bangladesh InfoAbout Us InfoTop20 Banking

Terms That Govern Your top20 Account

How top20 Handles Your Account

Account Security

Data Retention

Cookies & Session Data

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Who can open a top20 account?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if top20 updates these terms?

04 How do I request a copy of my account data?

05 What can get my account suspended under these terms?

06 Does local law in Bangladesh override these terms?

Terms & Conditions

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