Reference

What Our Legal Terms Mean for You

Access to top20 depends on your local law and whether your region is eligible — we keep these terms clear so you know exactly where you stand. Your account, your wallet activity through bKash, Nagad, or Rocket, and your data are all covered here.

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top20 What Our Legal Terms Mean for You
REACH OUR TEAM

Contact Us About Legal or Account Queries

If you have a question about these terms, your account status, or a wallet transaction, our support team is the right place to start. Raise your query with your registered bKash, Nagad, or Rocket number ready — it speeds up verification and gets your issue resolved faster.

Live Chat Open the chat icon from any page on top20. Have your account details and wallet number ready for faster identity checks.
Email Support Send a detailed message to our support address. Include your account ID and the transaction reference if your query involves a payment.
Account Help Centre Browse the help section inside your account dashboard for answers on eligibility, wallet linking, and account verification steps.
HOW WE HANDLE DATA

Account Security and Your Data Rights

We collect only what we need to run your account and process wallet transactions through bKash, Nagad, and Rocket. Your data is not sold to third parties, and access inside our team is limited to roles that need it for account operations or dispute resolution.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of what we hold by contacting support with your account ID.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, change your password immediately and contact support to flag the account.

Requesting Changes

To update personal details or request data deletion, contact support in writing. We will confirm receipt and process eligible requests within a reasonable timeframe.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data handling, and your rights under our terms. If your question is not here, reach out through live chat or email.

Access depends on your local law and whether your region is eligible. Check your local regulations before opening an account — we cannot override jurisdiction-specific restrictions.

Your wallet number is stored securely and used only to process deposits and withdrawals. We verify that the wallet belongs to you before processing any transaction.

Contact support with your account ID and a written request. We will confirm receipt and provide a summary of your account and transaction data within a reasonable timeframe.

Yes. Submit a deletion request through support. Some records may be retained where required by law, but we will confirm exactly what is kept and why.

Contact support immediately with your account ID and the transaction reference. Secure your account by changing your password and enabling OTP verification if not already active.

Records are kept for as long as required under applicable law. Once that period ends and no dispute is open, eligible data is removed in line with our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.