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How top20 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your access secure.

Account DataPayment PrivacyYour Access RightsCookie ControlsData Retention
top20 How top20 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Security

Account Security Your account is protected with password hashing and session tokens. If we detect a login from an unfamiliar device, we prompt a verification step before granting access.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Data Retention Active account data is held while your account remains open. After closure, we retain transaction records for the period required by applicable financial regulations, then delete them.
Requesting Changes To access, correct, or remove your personal data, contact our support team via live chat or email. We verify your identity first, then process the request within a reasonable timeframe.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Live Chat Open the chat widget from any page on top20 to reach our support team directly. For privacy requests, describe your query and we will route it to the right person.
Email Support Send your data access or deletion request to our support address. Include your registered account details so we can verify your identity before making any changes.
Account Settings Some data preferences — like marketing communications — can be updated directly inside your account settings without contacting support. Log in and check the privacy section.

Common Questions About Your Privacy

We collect your name, contact details, and payment method information — such as your bKash or Nagad account reference — along with device and session data used to secure your login.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions. We do not sell your personal information to third parties for marketing.

Transaction and identity records are kept for the period required by applicable financial regulations after account closure. Once that period ends, the data is deleted from our systems.

Yes. Contact our support team via live chat or email with your registered account details. We verify your identity first, then provide a summary of the data we hold on your account.

Send a deletion request through live chat or email support. We will confirm your identity, check for any legal retention obligations, and then remove your data where permitted.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; some features may work differently if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.